General Questions
Information about payments, cancellations, returns, product condition, and product support.
What payment methods do you accept?
We accept Visa, Mastercard, and PayPal for online orders. Canadian customers can also pay by Interac e-Transfer.
All payments are processed in Canadian Dollars (CAD).
How do I pay by Interac e-Transfer?
If you selected Interac e-Transfer when placing your order, please send the payment through your online banking to info@hobby-bee.com.
Please include your order number in the message or notes so we can match the payment to your order.
Are the products sold by Hobby Bee authentic?
Yes. All products sold by Hobby Bee are authentic. We source our inventory through manufacturers, authorized distributors, and established industry suppliers.
We do not sell counterfeit or bootleg products.
Can I cancel my order?
Yes. Cancellation fees depend on the type of order.
In-Stock Orders: A 3% cancellation fee applies to cover non-refundable payment processing fees.
Pre-Orders with a 20% Deposit: The deposit is non-refundable and will be kept as the cancellation fee.
Paid-in-Full Pre-Orders: An amount equal to 20% of the regular item price will be kept as the cancellation fee, and the rest will be refunded.
Backorders: A 20% cancellation fee applies.
If you would like to cancel a pre-order or backorder, please email us with your order number and let us know that you understand the 20% cancellation fee will apply.
If Hobby Bee is unable to fulfill your pre-order or backorder, the cancellation fee does not apply and you will receive a full refund.
Can I return my order?
Online Purchases: Unopened items may be returned within 14 days of delivery. A 20% restocking fee applies, and the customer is responsible for return shipping costs.
In-Store Purchases: All sales are final once the item has left the store. We recommend checking your purchase before leaving.
Final Sale Items: Trading cards and sale items are final sale and cannot be returned, refunded, or exchanged.
If your item has a manufacturing defect or missing part, please contact us instead of submitting a standard return request. We will help you figure out the appropriate warranty or replacement process.
My item has a manufacturing defect or missing part. What should I do?
Please contact us with your order number and clear photos showing the issue.
Warranty and replacement procedures vary by manufacturer. Depending on the brand, the issue may be handled through Hobby Bee, our distributor, or directly with the manufacturer. We will review the information and let you know what to do next.
If your item was damaged during shipping rather than having a manufacturing defect, please see our Shipping page for information about shipping damage and claims.
Will the product packaging be in mint condition?
We do our best to ship items with packaging in the best condition available. However, minor dents, creases, scratches, or other cosmetic imperfections can sometimes occur during manufacturing, distribution, or transportation to our warehouse.
Because of this, we cannot guarantee mint-condition packaging.
If packaging condition is especially important to you, please contact us before ordering. We can check the condition of the available stock for you.
Can I request an open-box inspection before shipping?
Yes. If you would like us to check an item for obvious broken or missing pieces before it ships, please leave a note in the special instructions when placing your order or contact us before the order is processed.
We will open the package and visually inspect the item before shipping.
Please note: Items opened for inspection are not eligible for return.
