Q: What are the payment options?
A: Visa Card, MasterCard, and Paypal are accepted for all orders. Interac e-Transfer payments are also accepted for Canadian customers. All transactions are settled in Canadian Dollars.
Q: How do I make the payment by Interac e-Transfer?
A: If you selected to pay by e-Transfer when placing the order, please send the payment via e-Transfer to email@example.com with the security answer HOBBYBEE, and include your order number in the message.
Q: Can I return my order?
A: You can return unopened items within 14 days after you received your order; however, a 20% restocking fee will apply. The customers are also responsible for the returning shipping fee.
Q: What if my item is damaged when I receive it?
A: All items are well wrapped and protected before shipping out from our warehouse. If any damage occurs during shipment, we will work with you to make the claim toward the courier. All shipments are insured with $100 coverage. If higher insurance coverage is required by the customers, an option to pay for additional shipping insurance covered up to $800 is also available at checkout. In situations of missing/broken pieces, customers should contact manufacturers directly for solutions or replacements. However, we can provide open-box inspections on your behalf to ensure there is no broken or missing pieces before shipment. Leave a comment in the special instruction box when placing your order if you need the inspection service. Please note that inspected items cannot be returned.