Q: What are the payment options?
Visa, MasterCard, and PayPal are accepted for all orders. Interac e-Transfer payments are also accepted for Canadian customers. All transactions are settled in Canadian Dollars.
Q: How do I make the payment by Interac e-Transfer?
If you selected to pay by e-Transfer when placing the order, please send the payment via your online bank to email@example.com, and include your order number in the message.
Q: Can I cancel my order?
For in-stock orders, any cancellation will incur a restocking fee of 3% of the item price to cover the costs on transaction fees from credit card companies and platforms.
For pre-orders, the original 20% non-refundable deposit will not be returned, but there will be no additional restocking fee.
Q: Can I return my order?
For online purchases, you may return unopened items within 14 days after receiving your order; however, a restocking fee (20% of the item price) applies. You will also be responsible for the return shipping fees.
For in store purchases, all sales are final. There will be no refund or return, and no exchange after leaving the store. We would recommend you to inspect the items before you leave. If the items are found defective after, please email firstname.lastname@example.org and we will provide you the information to contact the manufacturer for solutions or replacements.
Q: What if my item is damaged when I receive it?
All items are well wrapped and protected before being shipped. Although standard shipping options do not include shipping insurance, you may choose to purchase insurance at checkout for items valued at up to $400 CAD in total (Coverage for damages & loss only. Package theft is not included). If any damage occurs during shipment and your package is insured, we will work with you to make the claim toward the shipping carrier.
In situations of missing/broken pieces, customers should contact manufacturers directly for solutions or replacements. However, we can provide open-box inspections on your behalf to ensure there is no broken or missing pieces before shipment. Leave a comment in the special instruction box when placing your order if you need the inspection service. Please note that inspected items cannot be returned.
Q: Will packaging of my item be in perfect condition?
We do our best to ensure that all our products are shipped in the best condition and provide sufficient protection to keep them safe in transit. But sometimes the products are not in Mint Condition when they arrive at our warehouse, so we cannot guarantee all packagings are in Mint Condition. Instead, we will ship out the boxes in the best condition first. If the condition of the boxes is a concern to you, please feel free to contact us first to see if we still have the item in packaging condition acceptable to you.