Shipping
Q: Where do you ship from?
All orders are shipped from our store in BC, Canada.
For Canadian orders, GST/HST and PST are applicable based on your province or territory.
For US and International orders, international taxes, customs, and duties, if any, are paid by the customers to their post offices or couriers when they receive their orders.
Q: What is the shipping cost?
A flat rate of $14.99 (CAD) applies for each shipment** within Canada and to the US. (For some oversized items, product description may specify additional S&H fee.)
For international shipping to countries other than Canada and the United States, shipping rates are usually much higher as they are calculated according to the size and the weight of the order. Please also be aware that for international pre-orders, shipping costs are not invoiced until order is ready for shipment. You are encouraged to contact us to get a shipping quote before placing an international order.
For in-stock purchases, customers will be paying for the shipping at checkout.
For pre-order and backordered purchases, when your item(s) arrives at our store, we will send you an item arrival notification email instructing you to make the shipping payment.
** We reserve the right to ship your order(s) in multiple shipments if your order(s) exceeds the dimensions of our shipping boxes. Flat-rate shipping fees apply to each additional shipment.
Q: How long does it take to process an order before it's shipped?
We typically process orders within 24 hours. However, during peak seasons, processing times may vary. Please note that this timeline does not apply to pre-order items, which will ship once they are in stock.
Q: Can I pick up my online orders in-store to avoid the shipping fees?
Yes, customers can pick up online orders at our store in Vancouver, BC. To do so, please select "Pickup" for the Delivery Method at checkout. When your order is ready for pickup (usually within 24 hours), we will send you an notification email with the pickup instructions.
Q: Do all shipped orders come with a tracking number?
Yes, all our shipped packages come with a tracking number, and we require that the delivery be made to a person at the provided address. To prevent theft or loss, we avoid leaving packages at the door. Additionally, a shipping notification email with the tracking information will be sent to you once your order has shipped.
Q: What happens if I'm not home when my package is delivered, can you leave packages at the door?
Your collectibles are valuable, so we want to make sure they’re delivered safely. That’s why we require someone to be there to receive the package. If you're not home, the carrier will either try again or leave a notice for you to pick it up at a nearby Canada Post office or UPS Access Point. This way, your package is secure and won’t be left unattended.
Q: Is my package insured for damages or loss?
Standard shipping options do not include shipping insurance. However, you may choose to purchase shipping insurance at checkout for items valued at up to $400 CAD in total (Coverage for item damages & loss occurred during transit only. Parcel thefts and damaged packagings are not covered). You may also choose to purchase additional insurance on your own.
Please note that damaged or lost packages are the responsibility of shipping carriers. Since we have no control over how carriers handle your packages once leave our facility, Hobby Bee Canada cannot be held responsible for damages or loss incurred during shipment. If you would like assistance filing a claim with the carrier, please contact us at info@hobby-bee.com.
