Shipping
All orders are shipped from our store in Vancouver, BC, Canada.
For Canadian orders, GST/HST and PST are applicable based on your province or territory.
For US and International orders, international taxes, customs, and duties, if any, are paid by the customers to their post offices or couriers when they receive their orders.
Canada and Contiguous U.S. Shipments
- A flat rate of $14.99 (CAD) applies for each shipment within Canada and to the contiguous United States.
- Free shipping is available for in-stock orders over $300 (CAD) shipping to addresses within Canada and the contiguous U.S.
- For orders below $300, the standard flat-rate shipping fee applies.
Shipments to Alaska, Hawaii, and Other U.S. Territories
- The flat-rate shipping and free-shipping thresholds do not apply to Alaska, Hawaii, American Samoa, Guam, or other U.S. territories outside the mainland.
- If you are located in these regions, please contact us for a shipping quote before placing your order.
International Shipments
- For destinations outside Canada and the United States, shipping rates are calculated based on the size and weight of the order.
- For international pre-orders, shipping costs are not invoiced until the item(s) are ready to ship. We encourage you to contact us for a shipping quote before placing an international order.
When Do I Pay for Shipping?
- In-Stock Purchases: You pay for shipping at checkout unless free shipping applies (for eligible destinations).
- Pre-Order & Backordered Purchases: Shipping is not paid until your item(s) arrive at our store. We will send a shipping invoice at that time.
Multiple Shipments
- We reserve the right to ship your order(s) in multiple shipments if the size or quantity exceeds the dimensions of our standard shipping boxes.
- A separate flat-rate shipping fee applies to each additional shipment, unless otherwise specified.
We typically process orders within 24 hours. However, during peak seasons, processing times may vary. Please note that this timeline does not apply to pre-order items, which will ship once they are in stock.
Yes, customers can pick up online orders at our store in Vancouver, BC. To do so, please select "Pickup" for the Delivery Method at checkout. When your order is ready for pickup (usually within 24 hours), we will send you a notification email with the pickup instructions.
Yes, all our shipped packages come with a tracking number, and we require that the delivery be made to a person at the provided address. To prevent theft or loss, we avoid leaving packages at the door. Additionally, a shipping notification email with the tracking information will be sent to you once your order has shipped.
Your collectibles are valuable, so we want to make sure they’re delivered safely. That’s why we require someone to be there to receive the package. If you're not home, the carrier will either try again or leave a notice for you to pick it up at a nearby Canada Post office or UPS Access Point. This way, your package is secure and won’t be left unattended.
Standard shipping options do not include shipping insurance. However, you may choose to purchase shipping insurance at checkout for items valued at up to $400 CAD in total (Coverage for item damages & loss occurred during transit only. Parcel thefts and damaged packaging are not covered). You may also choose to purchase additional insurance on your own.
Please note that damaged or lost packages are the responsibility of shipping carriers. Since we have no control over how carriers handle your packages once they leave our facility, Hobby Bee Canada cannot be held responsible for damages or loss incurred during shipment. If you would like assistance filing a claim with the carrier, please contact us at info@hobby-bee.com.
