Backorders
Everything you need to know about backorder availability, arrivals, payments, cancellations, and delivery.
What is a backorder?
A backorder is an item that is currently out of stock but is still available for us to order from our supplier.
The full item price is paid when you place the backorder. Shipping is arranged later, after the item arrives at our warehouse.
Most backorders are expected to arrive within 5 to 10 business days, although the timing can vary depending on supplier availability and shipping.
Which items can be backordered?
Items available for backorder will have [Backorder] in the product name and an active blue Backorder button on the product page.
If the Backorder option is not shown, the item is not currently available for backorder.
How long does a backorder take?
Most backorders are expected to arrive at our warehouse within 5 to 10 business days after the order is placed.
The actual timing can vary depending on supplier availability, shipping, customs, or other unexpected delays.
As soon as your item arrives at our warehouse, we will send you an Arrival Notice email with an Arrival Invoice.
If your backorder takes a little longer than expected, your order will remain active unless we contact you otherwise.
What happens when my backorder arrives?
When your backorder arrives at our warehouse, we will send you an Arrival Notice email with an Arrival Invoice.
Please complete the Arrival Invoice to choose how you would like to receive your item.
Shipping: Confirm your shipping address and pay the shipping charges and any duties that apply to your order.
In-Store Pickup: Select In-Store Pickup to have your order prepared at our Vancouver Renfrew store.
Private Warehouse: Keep the item in your Private Warehouse and combine it with other available items later.
Please complete the Arrival Invoice even if there is nothing else to pay. We still need to know whether you would like the item shipped, picked up, or kept in your Private Warehouse.
If you choose In-Store Pickup, please wait for the pickup-ready email before coming to the store.
Can I cancel my backorder?
Yes. You can cancel your backorder before it has been shipped or picked up. A 20% cancellation fee applies.
If you would like to cancel, please email us with your order number and let us know that you understand the 20% cancellation fee will apply.
If Hobby Bee is unable to fulfill your backorder, the cancellation fee does not apply and you will receive a full refund.
Can I order in-stock and backordered items together?
Yes. If your order includes both in-stock and backordered items, we will hold the in-stock items and fulfill the order together once the backordered item arrives.
This means the in-stock items will not be shipped separately while we are waiting for the backorder.
If you would like to receive the in-stock items right away, we recommend placing them in a separate order.
If you have already placed the order and would like to arrange separate shipping, please contact us. Additional shipping charges may apply.
Is my backorder guaranteed?
Most backorders are fulfilled successfully, but availability ultimately depends on our supplier.
In the uncommon case that we are unable to get the item, we will let you know and issue a full refund.
