Q: Why should I pre-order an item?
A: Some items are very popular and limited in quantities; these popular items could be hard to find after being released. You could reserve an item by placing a pre-order and secure it at its pre-order price. Although unlikely, if by any chance the manufacturer was unable to fulfill our orders or cancels the production, the whole amount you have paid will be refunded.
Q: When do I have to pay for the pre-order?
A: An early bird discount will be applied toward the pre-order item if the full amount is paid at the placement of the order. Alternately, you can choose to pay a non-refundable deposit of 20% of the item price.
Please note that whichever option you choose, shipping is charged only when the order is ready to ship out. A notification email will be sent out as a reminder and instruct you how to make the payment. Your order will be shipped once the remaining balance is paid.
If the remaining balance is not paid within two month after the notification email, the pre-order is considered cancelled by the customer, and the 20% deposit will act as cancellation fee and not be refunded.
Q: Can I cancel my pre-order?
A: You can cancel your pre-order by sending us an email anytime before we ship out your item. The deposit (20%) will be charged as cancellation fee and is non-refundable.
If we couldn't fulfill your pre-order, we will issue a full refund.
Q: When can I receive my pre-order?
A: The release date of an item is only an estimation of its distribution date provided by the manufacturer, which could possibly be changed or delayed. Generally, it could take up to a few months for the products to arrive at our warehouse. A notification email will be sent out once the item arrives at our warehouse.
Please also note the release date for an import figure in North America is usually 2 to 4 months behind Japanese release.