Private Warehouse

Private Warehouse lets you hold eligible items with us and combine them with other orders later, which can help you save on shipping.

For in-stock orders: Select the Private Warehouse option at checkout. Your items will be stored instead of shipped right away.

For pre-orders and backorders: Your items are placed in your Private Warehouse when they arrive. We will send you an Arrival Notice email with an Arrival Invoice so you can choose whether to ship the item, pick it up, or keep it in your Private Warehouse.

While your items are being stored, you can wait for other pre-orders or backorders to arrive, or add more in-stock items to your Private Warehouse.

The FREE amount shown with the Private Warehouse option means that you are not paying a shipping fee at checkout because the order is being stored instead of shipped right away.

When your item arrives at our warehouse, we will send you an Arrival Notice email with an Arrival Invoice.

Please complete the Arrival Invoice to pay any remaining balance, if needed, and choose what you would like to do with the item.

Shipping: Have the item shipped to you.

In-Store Pickup: Have the item prepared for pickup at our Vancouver Renfrew store.

Private Warehouse: Keep the item stored and combine it with other items later.

Your free storage period depends on your membership tier:

After the free storage period ends, a storage fee will apply until the item is shipped, picked up, or otherwise removed from your Private Warehouse.

Your free storage period begins when the item is added to your Private Warehouse and we send you the Arrival Notice email.

Storage is tracked separately for each item, so items that arrive at different times will have different storage start dates.

After your free storage period ends, a fee of $2 CAD per item, per month applies.

Storage fees are calculated separately for each item.

Yes. That's one of the main benefits of Private Warehouse.

You can wait for other pre-orders or backorders to arrive, or place another in-stock order and send those items to your Private Warehouse as well.

When you're ready, your available Private Warehouse items can be combined into one shipment whenever possible.

When you're ready to ship your Private Warehouse items, open your most recent Arrival Notice email and complete the Arrival Invoice.

Select Shipping and complete the payment to have your available Private Warehouse items shipped.

You can also find your Arrival Invoice from your account page if you no longer have the email.

Yes. When you're ready to pick up your Private Warehouse items, open your most recent Arrival Notice email and complete the Arrival Invoice.

Select In-Store Pickup to have your available Private Warehouse items prepared for pickup at our Vancouver Renfrew store.

You can also find your Arrival Invoice from your account page if you no longer have the email.

Once your pickup request has been prepared, we will send you a pickup-ready email.

Items can remain in your Private Warehouse for up to six months.

If an item remains in storage for more than six months, we may cancel it.

Pre-Orders with a 20% Deposit: The deposit will be kept as the cancellation fee.

Paid-in-Full Pre-Orders: An amount equal to 20% of the regular item price will be kept as the cancellation fee, and the rest will be refunded.

Backorders: A 20% cancellation fee applies.

In-Stock Items: If an item is cancelled after exceeding the six-month storage limit, any storage fees already owed will be deducted from the refund.