Rewards Program
We are excited to introduce our new and improved Rewards Program, starting March 20, 2025!
With our VIP tiers, you can earn more points, enjoy special perks, and get priority access to limited items. All customers will be placed into a tier automatically based on their past orders!
Q: How does the Rewards Program work?
For every $1 you spend (before taxes and shipping), you will earn Bee Points based on your VIP tier:
- 🥉 Bronze → 1 Bee Point per $1 spent (~1% back in store credit)
- 🥈 Silver → 2 Bee Points per $1 spent (~2% back in store credit)
- 🥇 Gold → 5 Bee Points per $1 spent (~5% back in store credit)
💡 Your VIP status is updated automatically based on your total spending.
VIP Tiers & Perks
🥉 Bronze (default)
✔ Private Warehouse Storage: 60 days
✔ Exclusive Coupons: Bronze VIP coupons
🥈 Silver (spend $2,000 to unlock)
✔ Private Warehouse Storage: 60 days
✔ Exclusive Coupons: Silver VIP coupons
✔ Waitlist Priority: Priority for limited & allocated items
🥇 Gold (spend $5,000 to unlock)
✔ Private Warehouse Storage: 90 days
✔ Exclusive Coupons: Gold VIP coupons
✔ Waitlist Priority: Top priority for limited & allocated items
✔ Shipping Upgrade: Free upgrade from flat-rate to Expedited Shipping (Canada only)
Q: How do I receive VIP Exclusive Coupons?
📧 Coupons are sent by email! Subscribe to our emails so you don’t miss out.
🔔 From time to time, we will send special offers, exclusive discounts, and surprise deals to VIP members!
Q: How do I check my points balance?
You can check your Bee Points anytime by clicking the orange "REWARDS" button at the bottom-right corner of the page when logged into your account.
Q: How can I use my Bee Points?
You can redeem Bee Points for discount coupons:
- 1000 Bee Points → $10 off coupon
- 4800 Bee Points → $50 off coupon
- 9200 Bee Points → $100 off coupon
💡 The maximum you can redeem per order is $100.
❌ Bee Points cannot be transferred or exchanged for cash.
Q: Do Bee Points expire?
Yes, Bee Points expire after 1 year if there is no activity (no earning or redeeming).
🔔 We will send you a reminder 30 days before your points expire!
Q: When can I use my Bee Points?
✔ You can redeem Bee Points anytime for coupons to use on new orders.
✔ In-store purchases? Just ask our staff at checkout!
❌ Bee Points cannot be used to pay for existing balances.
Q: What happens if I cancel an order?
If you cancel or refund an order, the Bee Points earned for that order will be removed.
💡 If you receive a points update by mistake after a refund, it will be adjusted.
Q: Can I transfer my Bee Points to another account?
❌ No, Bee Points cannot be transferred or combined between accounts.
Each account earns and redeems points separately.
Q: I didn’t receive my Bee Points. What should I do?
If you are missing Bee Points for an order, please contact us:
📧 Email: info@hobby-bee.com