Where do you ship from?

All orders are shipped from our store in Vancouver, BC, Canada. International customers are responsible for any customs, duties, or taxes charged at delivery.

What is the shipping cost and when do I pay?

Shipping is $14.99 CAD within Canada and the continental U.S. For pre-orders, shipping is invoiced separately once the items arrive at our store.

Can I pick up my online orders in-store to avoid shipping fees?

Yes. Select “Pickup” during checkout. We’ll notify you by email when your order is ready—usually within 24 hours.

Why should I pre-order an item?

Pre-ordering secures your item before release, especially for popular or limited products. You’ll also receive a 10% Early Bee Discount if you pay in full before the pre-order deadline.

How does the Private Warehouse work?

Our Private Warehouse lets you store items for free (60–90 days) and combine them into one shipment to save on shipping fees. Select the Private Warehouse option during checkout.

Shipping policy

Shipping Policy

We offer several shipping and pickup options depending on your order type and destination. Please review the information below for details on shipping fees, order arrivals, Private Warehouse, pickup, and international shipments.

1. Shipping for In-Stock Orders

Canada

Flat Rate Shipping: $14.99 CAD per shipment within Canada.
Free Shipping Promotion:
- Available on eligible in-stock orders over $300 CAD shipping within Canada.
- Enter promo code FREESHIP300 at checkout.
- The promo code is not applied automatically.
- Cannot be combined with other promo codes or coupons.
- The $300 minimum applies to each individual order. Multiple orders cannot be combined to reach the free-shipping threshold.
- Items from separate Private Warehouse orders cannot be combined to qualify for the $300 free-shipping promotion.

Contiguous United States

U.S. Shipping: Flat rate of $24.99 CAD per shipment.
Canadian free-shipping thresholds and promotions do not apply to U.S. shipments unless otherwise specified.
Applicable U.S. duties, tariffs, and other import charges are calculated and collected at checkout for in-stock orders.

2. Shipping for Pre-Orders

Pre-orders are items scheduled to arrive at a future date.
Shipping fees are not charged when the pre-order is initially placed.
When your pre-ordered item arrives at our warehouse, we will send you an Arrival Notice email with an Arrival Invoice.
Complete the Arrival Invoice to pay any remaining balance, if needed, and choose what you would like to do with the item:
- Shipping
- In-Store Pickup
- Private Warehouse
If your pre-order was already paid in full and the amount due is $0, you still need to complete the Arrival Invoice so we know how you would like to receive your item.
For U.S. orders, applicable duties and import charges are included when you complete the Arrival Invoice.
For international destinations outside Canada and the United States, complete the Arrival Invoice first. We will then calculate the international shipping cost separately and send you a shipping invoice before the order is shipped.
If an order includes both pre-order and in-stock items, the in-stock items will ship first unless they are being held through another available storage option.

3. Shipping for Backorders

Backorders are temporarily out-of-stock items that are still available for us to order from our supplier.
Shipping fees are not charged when the backorder is initially placed.
When your backordered item arrives at our warehouse, we will send you an Arrival Notice email with an Arrival Invoice.
Complete the Arrival Invoice to choose:
- Shipping
- In-Store Pickup
- Private Warehouse
For U.S. orders, applicable duties and import charges are included when you complete the Arrival Invoice.
For international destinations outside Canada and the United States, complete the Arrival Invoice first. We will then calculate the international shipping cost separately and send you a shipping invoice.
If your order includes both in-stock and backordered items, we will hold the in-stock items and fulfill the order together once the backordered item arrives.
If you would like the in-stock items shipped separately while waiting for the backorder, please contact us at info@hobby-bee.com. Additional shipping charges may apply.

4. Private Warehouse

Private Warehouse allows you to store eligible items with us and combine them with other available items for shipping later.
For in-stock orders, select Private Warehouse at checkout if you would like the items stored instead of shipped right away.
The FREE amount shown with the Private Warehouse option does not mean future shipping is free. It means no shipping fee is being charged at checkout because the order is being stored instead of shipped immediately.
Pre-orders and backorders are added to your Private Warehouse when they arrive at our warehouse. We will send you an Arrival Notice email with an Arrival Invoice when this happens.
Free storage is available for:
- Bronze & Silver Members: 60 days per item
- Gold Members: 90 days per item
The free storage period begins when the item is added to your Private Warehouse. For pre-orders and backorders, this is the date we send the Arrival Notice email.
Storage is tracked separately for each item, so items that arrive at different times may have different storage start dates.
After the free storage period ends, a storage fee of $2 CAD per item, per month applies.
Items can remain in Private Warehouse for up to six months.
When you're ready to ship your Private Warehouse items, open your most recent Arrival Notice email and complete the Arrival Invoice. Select Shipping and complete the payment to have your available items shipped.
You can also find your Arrival Invoice from your account page if you no longer have the email.
For international shipments, select Shipping on the Arrival Invoice first. We will then calculate the international shipping cost separately and send you a shipping invoice.
You may combine available items from multiple orders into one shipment whenever possible. Very large orders may still need to be sent in more than one package.
Orders and items cannot be combined to reach the $300 CAD minimum for the Canadian FREESHIP300 promotion.

For complete storage rules and cancellation details, please see our Private Warehouse Policy.

5. In-Store Pickup

Free in-store pickup is available at our Vancouver Renfrew store.
For in-stock orders, select Pickup as your delivery method during checkout.
For pre-orders and backorders, wait for the Arrival Notice email, complete the Arrival Invoice, and select In-Store Pickup.
After selecting In-Store Pickup, your order is typically ready at our Vancouver Renfrew store within 2 business days.
Please wait for the pickup-ready email before coming to the store. An Arrival Notice email means the item has arrived at our warehouse, but it does not mean the order is ready for pickup.

How long will we hold a pickup order?

You do not need to pick up your order immediately. We can hold it while you arrange a convenient time to visit the store.
The free pickup hold period follows the same schedule as Private Warehouse:
- Bronze & Silver Members: 60 days
- Gold Members: 90 days
In-Stock Orders: The free hold period begins on the date we send your pickup-ready email.
Pre-Orders & Backorders: The free hold period begins on the date we send the original Arrival Notice email for the item.
Choosing In-Store Pickup later does not restart or extend the free storage period for a pre-order or backorder.
After the free hold period ends, a storage fee of $2 CAD per item, per month applies.
Items can be held for up to six months, calculated from the same date the free hold period began.

6. U.S. Shipping & Import Charges

Shipping to the contiguous United States is a flat rate of $24.99 CAD per shipment.
U.S. shipments may be subject to duties, tariffs, taxes, brokerage fees, or other import-related charges under current U.S. import rules.
For in-stock orders, applicable duties and import charges are calculated and collected at checkout.
For pre-orders and backorders, duties and import charges are not collected when the order is first placed. They are included when you complete the Arrival Invoice after the item arrives.
For Private Warehouse shipments, applicable shipping and import charges are collected when you use the Arrival Invoice to arrange shipment.
Canadian free-shipping thresholds and promotions do not apply to U.S. shipments unless otherwise specified.
The standard U.S. flat rate does not apply to Alaska, Hawaii, American Samoa, Guam, or other U.S. territories outside the contiguous United States.
Please contact us at info@hobby-bee.com for a shipping quote to these destinations before placing your order.

7. International Shipping

For destinations outside Canada and the United States, shipping is not charged at checkout for in-stock, pre-order, or backorder purchases.
International shipping is calculated separately based on the items ordered, package size and weight, destination, and available shipping services.
In-Stock Orders: We will calculate the shipping cost and send you a separate shipping invoice before your order is shipped.
Pre-Orders & Backorders: When your item arrives, complete the Arrival Invoice first to confirm your delivery information and select Shipping. We will then calculate the international shipping cost and send you a separate shipping invoice.
Private Warehouse: Select Shipping through your Arrival Invoice when you are ready. We will then calculate the international shipping cost and send you a separate shipping invoice.
We recommend contacting us at info@hobby-bee.com for a shipping estimate before placing your order. Please include the item(s) you would like to purchase, destination country, and postal code.
International shipments may be subject to customs duties, import taxes, brokerage fees, or other import-related charges. These charges are generally the responsibility of the recipient and may be collected by the local customs authority or carrier.