Where do you ship from?

All orders are shipped from our store in Vancouver, BC, Canada. International customers are responsible for any customs, duties, or taxes charged at delivery.

What is the shipping cost and when do I pay?

Shipping is $14.99 CAD within Canada and the continental U.S. For pre-orders, shipping is invoiced separately once the items arrive at our store.

Can I pick up my online orders in-store to avoid shipping fees?

Yes. Select “Pickup” during checkout. We’ll notify you by email when your order is ready—usually within 24 hours.

Why should I pre-order an item?

Pre-ordering secures your item before release, especially for popular or limited products. You’ll also receive a 10% Early Bee Discount if you pay in full before the pre-order deadline.

How does the Private Warehouse work?

Our Private Warehouse lets you store items for free (60–90 days) and combine them into one shipment to save on shipping fees. Select the Private Warehouse option during checkout.

Vancouver Store Renovation Notice

Our Vancouver Renfrew store will be temporarily closed from August 26 (Wednesday) to September 3 (Thursday), 2026 for renovations.

During this time, our online store will remain open, and customers can continue to place orders as usual. Shipping will continue throughout the closure period, although order processing and dispatch may experience slight delays. In-store pickup at our Renfrew location will not be available during this time.

Our Vancouver Renfrew store and pickup service will resume on September 4 (Friday), 2026. We appreciate your understanding and look forward to welcoming you back!